Terms of Service
Last updated: May 27, 2026
These Terms of Service explain the rules that apply when you visit, browse, shop, create an account, place an order, or contact Crocs through our online store.
Overview
Crocs provides this online store for customers to browse products, place orders, review store policies, and request customer support.
Acceptance
By using the Crocs website or placing an order, you agree to follow these Terms of Service and all policies referenced on this store.
Contact
Questions about these terms may be sent to Crocs customer support at [email protected].
1. Acceptance of Terms
These Terms of Service apply to all visitors, customers, account users, and others who access or use the Crocs online store. If you do not agree with these terms, please do not use the website or place an order.
Crocs may update these terms from time to time. Continued use of the store after updates are posted means you accept the revised terms.
Online Store Terms
Please use the Crocs website responsibly and provide accurate information when shopping or contacting customer support.
Website Use
You may use the Crocs online store for lawful personal shopping, account access, order review, and customer support purposes.
Accurate Information
You agree to provide current, complete, and accurate information when creating an account, placing an order, entering shipping details, or contacting Crocs.
Age & Responsibility
By using this store, you confirm that you are able to enter into online transactions or that you are using the store with appropriate permission.
Product Information
Crocs aims to present product names, images, descriptions, colors, sizes, availability, and pricing clearly. However, product details may change, and minor differences may appear due to screen settings, photography, display conditions, or product updates.
Product information on the Crocs website is provided for shopping guidance. Customers should review all product details, sizing information, and order information carefully before completing a purchase.
Pricing
Prices are shown on the Crocs website and may change without notice. The final order total is displayed during checkout before payment is submitted.
Availability
Products, sizes, colors, and styles may be limited or unavailable. Crocs may update, remove, or change products at any time.
Errors
If an error appears in product information, pricing, availability, or order details, Crocs may correct the error and contact you if your order is affected.
Orders & Payment
When you place an order with Crocs, you agree that the information you provide is accurate and that you are authorized to use the payment method submitted at checkout.
- Orders are subject to review, payment confirmation, and product availability.
- Crocs may contact you if additional information is needed to process your order.
- Crocs may refuse, cancel, or limit an order if there is a suspected error, payment issue, misuse, or unavailable product.
- Payment is processed through the payment options shown at checkout.
- Please do not send sensitive payment details, full credit card numbers, or passwords by email.
Shipping & Returns References
Shipping and return details are handled through the current Crocs store policies.
Shipping Policy
Crocs offers Free Worldwide Shipping as described in the store Shipping Policy. Processing times, estimated delivery times, tracking updates, and package support are explained on that policy page.
Return Policy
Crocs offers 30 Days Free Returns as described in the store Return Policy. Customers must follow the return instructions provided by customer service before sending any return.
Policy Updates
Crocs may update shipping, return, and related store policies when needed. The version posted on the website applies to current store use and orders.
Account Information
If account features are available, you are responsible for keeping your login details secure and for activities that occur under your account. Please contact Crocs if you believe your account information has been used without permission.
Crocs may use account and order information to help process purchases, provide customer support, manage customer communication, and support store operations.
Prohibited Uses
You agree not to misuse the Crocs website, interfere with store operations, or use the website for unlawful or harmful activity.
- Do not use the website for fraud, abuse, unauthorized transactions, or misleading activity.
- Do not attempt to access accounts, systems, data, or areas of the website without permission.
- Do not upload, transmit, or distribute viruses, malware, harmful code, or disruptive content.
- Do not scrape, copy, or collect website content or customer information in an unauthorized manner.
- Do not interfere with website security, checkout, payment processing, or customer support systems.
- Do not use the Crocs website in a way that violates applicable rules, rights, or store policies.
Intellectual Property
Website content, including text, images, design elements, graphics, logos, product presentation, and page layouts, belongs to Crocs or its content providers and may not be used without permission.
Third-Party Links
The Crocs website may include links or tools connected to third-party websites or services. Crocs is not responsible for third-party content, policies, or practices.
Customer Content
If you submit messages, reviews, images, or other content to Crocs, you are responsible for making sure the content is accurate, lawful, and does not violate the rights of others.
Disclaimer
The Crocs website and its content are provided for online store use and shopping support. Crocs works to keep the website available and accurate, but the store may contain errors, interruptions, delays, outdated information, or temporary service issues.
Crocs does not promise that the website will always be available, error-free, uninterrupted, or suitable for every customer need.
Limitation of Liability
To the fullest extent allowed by applicable law, Crocs is not responsible for indirect, incidental, special, consequential, or punitive damages related to website use, inability to use the website, product availability, order delays, third-party services, or store content.
Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection rules.
Changes to the Website
Crocs may update, change, suspend, or discontinue parts of the website, product pages, features, or store content at any time.
Changes to Terms
Crocs may revise these Terms of Service when needed. The updated “Last updated” date will show when changes have been made.
Severability
If any part of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue to apply.
Contact Crocs
If you have questions about these Terms of Service, store policies, orders, payments, shipping, returns, or account support, please contact Crocs customer service.
Email: [email protected]
