Shipping Policy
Crocs offers Free Worldwide Shipping on every order. Please review the shipping details below for order processing, estimated delivery, tracking updates, address issues, customs coverage, and package support.
Free Worldwide Shipping
Crocs provides Free Worldwide Shipping for all eligible orders. There is no additional standard shipping charge at checkout.
Processing Time
Orders are processed within 1–3 days after the order is placed and payment is confirmed.
Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Shipping Destinations
Crocs offers Free Worldwide Shipping to customers around the world. Some locations may be unavailable due to delivery limitations, restricted regions, local regulations, or service interruptions.
If your order cannot be delivered to the address provided, Crocs customer support will contact you using the information submitted with your order.
How Shipping Works
Crocs keeps the delivery process simple, from order confirmation to tracking updates.
Order Placed
After your order is placed, Crocs reviews and processes it within 1–3 days.
Order Shipped
Once shipped, estimated delivery time is 2–5 days, depending on the destination and local delivery conditions.
Tracking Updated
Tracking information may take 1–3 days after shipment to update in the tracking system.
Shipping Rates
Standard shipping is free worldwide. Crocs does not charge customers an additional shipping fee for standard delivery under this Free Worldwide Shipping service.
Tracking Information
When tracking is available, tracking details will be provided after shipment. Please allow 1–3 days after shipment for tracking information to update.
Wrong Address
Customers are responsible for entering a complete and accurate shipping address. If you notice an address error, contact Crocs as soon as possible at [email protected].
Customs, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in the Crocs Free Worldwide Shipping service.
If any customs duties, import taxes, brokerage fees, or other government charges occur in connection with your order, they will be covered by us. Customers are not responsible for paying these charges separately under this Free Worldwide Shipping service.
Package Issues
If something goes wrong during delivery, please contact Crocs customer support so we can review your order details.
Delayed Packages
Delivery times are estimates and may be affected by destination, local delivery conditions, customs processing, weather, holidays, or other unexpected delays.
Lost Packages
If your tracking information has not updated or your package appears to be lost, contact Crocs with your order number and shipping details.
Damaged Packages
If your package arrives damaged, please email Crocs with your order number, a description of the issue, and clear photos of the package and item.
Contact Crocs About Shipping
For shipping questions, delivery updates, tracking concerns, wrong address support, or package issues, please contact Crocs customer service.
- Email: [email protected]
- Please include your order number, full name, shipping address, and a short description of your question.
- If your package is delayed, lost, damaged, or sent to the wrong address, include any tracking details available.
