Contact Us
Need help with your Crocs order or have a question before you shop? The Crocs support team is here to help with clear, friendly assistance.
Email Crocs
For customer support, please contact Crocs by email. We recommend including as much detail as possible so our team can review your request quickly.
[email protected]Response Time
Crocs replies to customer messages within 24–48 hours. Response times may vary during weekends, holidays, or high-volume periods.
Service Hours
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next service period.
What to Include in Your Message
A few helpful details can make it easier for Crocs to understand your request and provide the right support.
Please Include
- Your full name and the email address used for your order.
- Your order number, if your question is about an existing order.
- A short description of the issue or question.
- Product name, size, color, or style details when asking about an item.
- Photos if they are helpful for explaining a product or order concern.
How Crocs Can Help
Contact Crocs for support with common shopping and account questions.
Order Support
Need help with an order? Email Crocs with your order number and a clear description of your question.
Shipping Support
For shipping questions, include your order number and delivery details so Crocs can review your request.
Returns & Exchanges
For return or exchange help, include your order number, item details, and the reason for your request.
Product Questions
Have a question about Crocs shoes, sizing, colors, styles, or product details? Send us the product name or link.
Account Help
For account-related questions, contact Crocs with the email address connected to your account.
Contact Form Note
Use the contact form on this page if available, or email Crocs directly at [email protected].
Privacy Reassurance
Please do not include sensitive payment details, full credit card numbers, passwords, or unnecessary personal information in your message. Crocs will only use the information you provide to review and respond to your support request.
We’re Here to Help
Whether you need help with orders, shipping, returns, exchanges, product questions, or account help, Crocs is ready to support your shopping experience.
Email Crocs Support
