Privacy Policy
Last updated: July 18, 2026
Crocs respects your privacy. This Privacy Policy explains how Crocs collects, uses, stores, and protects customer information when you visit our website, place an order, contact support, subscribe to marketing, or interact with our online store.
Information We Collect
Crocs may collect information you provide directly, information related to your order, and basic website activity information when you use our store.
How We Use It
Crocs uses customer information to process orders, provide support, manage customer accounts, improve the website, and communicate with customers.
Your Choices
You may contact Crocs to ask questions about your personal information, update certain details, or request privacy support.
1. Information Collected by Crocs
Crocs may collect personal information when you browse our website, place an order, create or use an account, contact customer service, subscribe to email updates, or interact with store features.
- Contact details, such as name, email address, and delivery information.
- Order details, such as products purchased, order number, billing details, and transaction status.
- Account information, such as login-related details and saved preferences if you create an account.
- Customer support information, such as messages, return or exchange requests, and product questions.
- Website usage information, such as pages viewed, device type, browser type, and general interaction data.
How Crocs Uses Customer Information
Crocs uses customer information only for store-related purposes, customer service, website operation, and communication.
Order Processing
Crocs uses order information to confirm purchases, process payments, prepare orders, arrange delivery, provide order updates, and support returns or exchanges.
Customer Support
Crocs uses the information you provide in messages to answer questions about orders, shipping, returns, exchanges, products, and account help.
Store Improvement
Crocs may use website activity information to understand how customers use the store, improve page performance, and make the shopping experience easier.
Payment Information
Crocs accepts payments through PayPal, Stripe, and credit card payment options. Payment information may be handled by the selected payment processor to complete your purchase, prevent fraud, verify transactions, and process refunds when applicable.
Crocs does not ask customers to send full credit card numbers, passwords, or sensitive payment credentials by email. Please do not include sensitive payment information in customer service messages.
Cookies & Tracking
Crocs uses cookies and similar technologies to support website functionality, remember preferences, understand website activity, and improve the online shopping experience.
Analytics
Crocs may use analytics tracking to understand visitor behavior, page performance, shopping activity, and general website usage trends.
Cookie Choices
You may control cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
Email Marketing
Crocs may send marketing emails if you subscribe, sign up for updates, or otherwise agree to receive promotional messages. These emails may include product updates, store news, special offers, and shopping reminders.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting Crocs at [email protected]. Transactional messages related to orders or customer service may still be sent when needed.
Service Providers
Crocs may share limited customer information with service providers that help operate the store, process orders, process payments, support delivery, manage customer communication, provide technical services, or improve website performance.
Crocs only shares information that is reasonably needed for these service-related purposes. Crocs does not ask service providers to use customer information for purposes unrelated to the services they provide to Crocs.
Data Security
Crocs uses reasonable safeguards designed to help protect customer information from unauthorized access, misuse, loss, or disclosure. No online transmission or storage method can be guaranteed to be completely secure.
Data Retention
Crocs keeps customer information for as long as needed to process orders, provide support, maintain records, resolve issues, and meet store operation needs.
Customer Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or request information about certain personal data held by Crocs.
Children’s Privacy
Crocs does not knowingly collect personal information from children for online shopping purposes. If you believe a child has provided personal information, please contact Crocs for support.
International Users
If you visit or shop with Crocs from outside the country where our store services are operated, your information may be processed in connection with order fulfillment, support, payment processing, and website operation.
Policy Updates
Crocs may update this Privacy Policy from time to time. When updates are made, the “Last updated” date near the top of this page will be revised.
Contact Crocs
If you have questions about this Privacy Policy, customer information, email marketing, cookies, or privacy requests, please contact Crocs customer support.
Email: [email protected]
